Functional Patterns Brisbane

Privacy Policy

How we collect, use, and protect your personal information.

Functional Patterns Brisbane is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your personal information.

Last updated: April 2026

1. Information We Collect

We collect personal information that you voluntarily provide to us. This may include:

  • Your name
  • Email address
  • Phone number
  • Any details you include in a message sent through our contact form

If you book a session through our third-party booking system (Cliniko), additional information may be collected as part of the intake and appointment process, including health-related information relevant to your treatment.

We use Google Analytics (GA4) and Microsoft Clarity to collect anonymous usage data from our website, including pages visited, time on site, mouse movements, scrolls, clicks, and aggregated session replays. This data helps us identify usability problems and improve the site. Sensitive form fields are automatically masked, and this data does not personally identify you.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To respond to your enquiries submitted through our contact form
  • To schedule and manage appointments
  • To provide biomechanics assessment and training services
  • To communicate with you about your appointments or sessions
  • To comply with legal obligations, including health practitioner record-keeping requirements

We will not use your personal information for direct marketing without your consent.

3. Third-Party Services

We use a limited number of third-party services to operate our business and website:

  • Cliniko — Our practice management and booking system. Cliniko stores appointment, contact, and health information on secure servers. Cliniko's privacy policy is available at cliniko.com/policies/privacy.
  • Vercel — Our website hosting provider. Vercel may collect standard server logs (such as IP addresses and request timestamps) as part of normal website delivery. Vercel's privacy policy is available at vercel.com/legal/privacy-policy.
  • Google Fonts — Our website loads fonts from Google's servers. When you visit our site, your browser may send a request to Google to retrieve these fonts. Google's privacy policy is available at policies.google.com/privacy.
  • Google Analytics (GA4) — For anonymous website usage analytics. Google's privacy policy is available at policies.google.com/privacy.
  • Microsoft Clarity — For anonymised behavioural analytics including session replays, click heatmaps, and scroll patterns. Sensitive form fields are automatically masked. Microsoft's privacy practices are at privacy.microsoft.com.

We do not sell, rent, or trade your personal information to any third party. We do not use cookies to build an advertising profile of you.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These steps include:

  • Secure, encrypted connections (HTTPS) on our website
  • Using reputable, security-audited third-party services for data storage
  • Restricting access to personal information to authorised personnel only

While we take all reasonable precautions, no method of electronic storage or transmission is completely secure. We cannot guarantee the absolute security of your information.

5. Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate, incomplete, or out-of-date information
  • Request deletion of your personal information, subject to any legal obligations we may have to retain certain records
  • Withdraw consent for any optional communications at any time

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

6. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions about this privacy policy, wish to access or correct your personal information, or want to make a complaint, please contact us: